Frequently Asked Questions
Find answers to common questions about Nexus, our healthcare-focused digital analytics platform. Whether you're curious about features, security, or pricing, this FAQ provides key information to help you understand how Nexus can benefit your organization.
General questions:
Discover the essentials of Nexus, our healthcare-focused digital analytics platform designed to optimize your online presence and enhance patient engagement.
Nexus is a specialized digital analytics platform designed specifically for healthcare websites and applications. It provides in-depth insights into user behavior, helping healthcare organizations optimize their digital presence and improve user engagement.
Nexus is tailored for healthcare, offering HIPAA-compliant analytics, healthcare-specific metrics, and AI-driven insights that are directly relevant to medical websites and patient portals.
Yes, Nexus is fully HIPAA compliant. We prioritize data security and patient privacy in all aspects of our analytics platform.
No, Nexus is designed to be user-friendly and intuitive, even for those without technical backgrounds. However, we also offer advanced features for users who want more in-depth analysis.
Absolutely. Our flexible Event Tracking Dashboard allows you to define and track custom events specific to your healthcare website's unique interactions and goals.
Nexus employs AI to analyze user behavior patterns, process natural language requests, and provide comprehensive data and even actionable recommendations to improve your website's performance and user engagement.
Yes, Nexus can track user interactions with your scheduling/booking system, identify drop-off points, and provide insights to optimize the booking process and reduce abandonment rates.
Yes, Nexus provides real-time analytics and an intuitive real-time dashboard. Unlike other platforms, all data is updated and available instantaneously, allowing you to access the most current information about your healthcare website's performance and user interactions.
Yes! Integrating Nexus is as simple as placing a simple pixel/script on your website or application. Please contact us for specific integration inquiries.
Nexus is designed with flexibility in mind, allowing seamless integration with a range of third-party healthcare systems such as electronic health records (EHR), practice management systems (PMS), customer relationship management (CRM) tools, and other data platforms widely used in healthcare settings.
To get started, simply click the "Get Started" button on our website and fill out the form. One of our healthcare analytics experts will contact you to discuss your needs and guide you through the process.
We don't offer a free trial, but we provide personalized demos to showcase how Nexus can benefit your specific healthcare organization. Contact us to schedule a demo.
While Nexus is tailored for healthcare, its intuitive analytics can benefit organizations across various sectors. Our platform's core features are valuable for any industry seeking data-driven insights. If you're interested in exploring how Nexus can serve your specific needs, we encourage you to schedule a consultation.
Nexus is designed to be highly adaptable. Our tracking code can be implemented on any webpage, potentially allowing integration with your existing healthcare management systems. For specific integration possibilities or custom solutions, we encourage you to reach out to our team. We're happy to explore how Nexus can complement your current setup and enhance your overall analytics capabilities.
Security & Privacy:
Learn how Nexus prioritizes the protection of sensitive healthcare data, ensuring HIPAA compliance and maintaining the highest standards of security and privacy.
Nexus is built with HIPAA compliance at its core. We use encryption, access controls, and regular security audits to protect sensitive healthcare data.
We conduct automated audits continuously, internal security audits quarterly, and undergo third-party security assessments after any major platform change.
Basic implementation can be completed in as little as a day. Full integration, including custom event tracking, typically takes 1-2 weeks.
No, Nexus is a cloud-based solution. You only need to add a small tracking code to your website.
Support & updates:
Explore our commitment to your success through ongoing support, regular updates, and continuous improvement of the Nexus platform.
Every Nexus license comes with full product support. This includes access to our dedicated support team via email and a ticketing system for reporting issues or requesting assistance.
You can reach our support team by submitting a ticket through the support portal in your Nexus dashboard.
Nexus is continuously improved and updated. Updates are automatically applied to ensure you always have access to the latest features and improvements without any action required on your part.
We send regular email updates about new product features, improvements, and any significant changes.
Absolutely! We value user feedback and suggestions. You can submit feature requests through our support ticketing system. Our team regularly reviews these requests to inform our product development roadmap.
Yes, we provide comprehensive guides. These resources are accessible through your Nexus dashboard.
While Nexus is designed to be intuitive, we do offer onboarding sessions for new organizations. Additionally, we offer professional services to include training and custom implementation.
If you encounter a bug, please report it immediately through our ticketing system. Provide as much detail as possible, including steps to reproduce the issue, to help our team investigate and resolve it quickly.
We strive to minimize disruption to your analytics. Most updates are applied without any downtime. In the rare event that downtime is necessary, we'll provide advance notice via email and in your Nexus dashboard.
We prioritize critical issues that affect core functionality. Our team begins working on these immediately upon confirmation, and we provide regular updates until the issue is resolved.
As updates are applied automatically to ensure consistency and security, individual rollbacks are not possible. However, if you're experiencing issues after an update, please contact our support team immediately, and we'll work to address your concerns.
Data & Reporting
Uncover the power of Nexus's analytics capabilities, from real-time data updates to customizable reporting features that drive actionable insights for your healthcare organization.
Nexus offers a wide range of reports including user behavior, goals, user journeys, conversion funnels, custom events, AI-driven insights, and more.
Nexus stores historical data for up to 5 years, allowing for year-over-year comparisons and long-term trend analysis.
Yes, Nexus allows you to export data in various formats including CSV and PDF for further analysis or reporting.
Yes, Nexus offers advanced user journey tracking capabilities, allowing you to analyze user behavior across multiple pages and sessions. This feature helps you understand the full patient journey on your healthcare website.
Definitely. Nexus allows you to set up custom conversion funnels for various healthcare services, such as appointment bookings/scheduling, health risk assessments, or sign-ups for patient portals.
Yes, Nexus allows you to compare performance metrics across different pages or sections of your healthcare website. This feature helps you understand which areas are performing well and which might need improvement.
Absolutely. Nexus offers a variety of data visualization options including line graphs, bar charts, and pie charts to help you easily interpret your healthcare website's performance data.
Yes, we pride ourselves in having an extremely powerful, yet intuitive event reporting system. It is unmatched by anything in the industry. Nexus allows you to set up custom event tracking with up to 500 custom parameters per event for specific interactions on your website, such as appointment form submissions, newsletter sign-ups, or clicks on important buttons or links.
The number of websites you can track depends on your subscription plan. Contact our sales team for details on plans that suit your needs.
Pricing & Billing
Find information about our flexible pricing options and billing processes, tailored to meet the needs of healthcare organizations of all sizes.
Nexus offers tiered pricing based on the size of your organization and the volume of website traffic. Contact our sales team for a customized quote.
Yes, we offer special pricing for non-profit healthcare organizations. Please contact our sales team for more information.
We accept major credit cards, checks, wires, and ACH.